Does Marriott Dislike the Military?
In the liberal city of Raleigh, North Carolina, I recently went online to make a reservation at the Fairfield Inn in Raleigh at Crabtree Valley. As it turns out, the State Government rate is $65.90. The AAA rate is $71.00. The Standard, Everyday Rate for anyone is $79.00. Yet, the Military/Federal Govenment Rate is $90.00 – All for the same exact room! I made three phone calls to try and get an answer as to why this was the case.
I started with the 800 number for Reservations. They said the rates were out of their hands and forwarded me to a customer service number. That number went dead after I made my first selection from their menu tree. I then called the Customer Care 800 number. That agent’s recommendation to me was to book the standard rate if I didn’t like the Military rate. They also suggested calling the hotel in Raleigh directly to try and get an answer as to why the rates were set up this way. I called the Raleigh hotel and got the same answer that the Marriott Reservations people gave me.
So, if you’re Military or a Federal employee, I suggest you look real careful at the fine lines in booking your hotel reservations, especially with Marriott. In fact, you might consider crossing Marriot hotels off of your list completely.
https://www.marriott.com/reservation/rateListMenu.mi
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